Where to start to get help
This information is about where to go for help.
It has information on
- Where to start to get help
- Help in a crisis
- Help when you are not in danger but very upset
- Seeing your GP
- Seeing a psychologist
- Seeing a counsellor
- Where to find more information and support
It is good to communicate with someone you trust if you want help with your mental health.
To communicate is how you understand and share your feelings or information.
Mental health is about
- How you think
- How you feel
It is OK if you do not want to communicate with these people.
You can get help from other places.
Emergency departments are sometimes called ED.
You can also ask someone you trust to help you.
Call 000 for an ambulance or the police.
Or go to an emergency department at a hospital.
You do not need an appointment to go to an emergency department.
An Emergency help card can keep you and others safe in a crisis.
An Emergency help card can support you and others to
- Know what to do in a crisis
- Know who to contact in a crisis
- Call phone lines that can support you in a crisis
Help when you are not in danger but very upset
If you are not in danger but are very upset you can get support from a GP.
A GP is the doctor that you see when you
- Are sick
- Need a health check
Your GP might suggest you communicate with a psychiatrist.
A psychiatrist is a doctor who helps you with your mental health.
A GP is usually the first health worker you see about your mental health.
Your GP can help you if you think you have a mental health problem.
Your GP may refer you to someone who specialises in mental health problems.
This might be a
A referral is when your GP says you should see a mental health worker if you need more help.
How to see a GP
If you have a GP you have seen before contact their office to make an appointment.
You can also ask someone to help you make an appointment.
You may also be able to make an appointment to see them online.
If you do not have a GP ask someone you trust if they know a good GP.
You can also ask your local chemist if they know a good GP.
A counsellor is a health worker.
You can communicate with them about problems in your life.
You can communicate with them if
- Stressful things happen in your life
- You are worried about the future
Different mental health workers can offer counselling therapy.
Counselling therapy is when you chat with mental health workers about
- Issues in your life
- Ways you can fix these issues
How to find a counsellor
To find a counsellor you can
- Ask someone you trust if they know a good counsellor
- Ask where you work or study if they have counsellors
- Communicate with your GP
This service gives free online and telehealth services and support to people
- 18 years or older
- With complex mental health needs
Support is available for people with intellectual disability or autism.
You may have to pay to see a counsellor.
It is good to communicate with someone if you are worried about paying.
You might chat about payment options with
- Your GP
- NDIS Support Coordinator if you have an NDIS plan
A support coordinator is a person who helps plan and organise
- Your care
- Other services you get
There is information online about how to
- Have good mental health
- Cope with mental health problems
Online tools and information
THIS WAY UP has information to help you in tough times https://thiswayup.org.au/coping-and-resilience-tools/
THIS WAY UP has information in other languages https://thiswayup.org.au/coping-and-resilience-tools/multilingual-resources/
The Black Dog Institute has tools to support mental health
Not all of these tools are in Easy Read but they may still be useful.
Organisations you can contact
Some organisations can give advice on where you can get help over the phone and online.
NSW Mental Health Line
If you need to speak with a mental health worker you can ring the NSW Mental Health Line on 1800 011 511 any time on any day.
The mental health worker may
- Refer you to the local mental health team
- Give you information about other services that can help you
Way Ahead Mental Health Information Service
Call on 1300 794 991 Monday to Friday from 9 am to 5 pm.
Some websites can be tricky to use.
You can ask someone to help you use websites and find information.