Emergency help

This is how to get emergency help in a crisis.

A crisis is when you are in danger or are very upset.

If you or someone else is in danger and need help now:

  • call 000 for an ambulance or the police 


  • go to an emergency department at a hospital.

You do not need an appointment to go to an emergency department.

You can ask someone you trust to take you to the emergency department.


If you are very upset and need to speak to someone now you can:

  • communicate with someone you trust. To find out more about who you might trust see here.
  • call phone lines such as:
    • Lifeline 13 11 14 – 24 hours a day, 7 days a week
      • Webchat – 12 noon to 6am
      • Text 0477 13 11 14 – 12 noon to 6am
  • NSW Mental Health Line 1800 011 511
    • If you need to speak with a mental health worker, you can ring the Mental Health Line any time, on any day. The mental health worker will ask you questions about your mental health and what sort of help you need. They may refer you to the local mental health team or they may give you information and contact details about other services that can help you.
  • Suicide Call Back Service 1300 659 467
  • MensLine Australia 1300 78 99 78
  • Beyond Blue 1300 22 4636


You can also get support from your

  • GP (general practitioner). Your GP is your regular doctor.
  • psychologist or psychiatrist if you have one.

They may not be able to speak to you right away but will be able to help you.


Emergency help card

An emergency help card can keep you and others safe in a crisis. An emergency help card can support you and others to:

  • know what to do in a crisis
  • know who to contact in a crisis
  • call phone lines that can support you in a crisis

You can use the Emergency help card template to make an Emergency Card that is right for you.