I am not happy with the service
![Document](/sites/default/files/styles/easy_read/public/media-image/worksheet%20.png?itok=NPPkN65Y)
This information is about what you can do if you are not happy with your service.
It has information on
![Worried person](/sites/default/files/styles/easy_read/public/media-image/worry.png?itok=M9OMq-lN)
- What you can do if you do not feel comfortable with a mental health worker
![Person confused](/sites/default/files/styles/easy_read/public/media-image/Confused.png?itok=CPZyT0J2)
- What you can do if health workers are hard to understand
![A person complaining to someone else](/sites/default/files/styles/easy_read/public/media-image/complaint%20.png?itok=-sBE4_x3)
- Making a complaint
![Mental health worker talking with person](/sites/default/files/styles/easy_read/public/media-image/Mental%20health%20worker.png?itok=YYocu3e4)
Mental health workers are people who work to help you with your mental health.
![Sad person](/sites/default/files/styles/easy_read/public/media-image/Sad%20.png?itok=tLbeWE7w)
It is OK if you are not happy with your mental health worker.
There are things you can do.
![Mental health worker](/sites/default/files/styles/easy_read/public/media-image/mental%20health%20worker_0.png?itok=PHEh0FVG)
It is important to be able to communicate to your health workers.
![Two people communicating](/sites/default/files/styles/easy_read/public/media-image/Communication%201.png?itok=1OkRDQ8m)
To communicate is how you understand and share your feelings or information.
![Health worker talking to a person](/sites/default/files/styles/easy_read/public/media-image/talk%20and%20listen.png?itok=WzMkj4-i)
Health workers need to listen to and understand you.
You need to understand them.
![On time](/sites/default/files/styles/easy_read/public/media-image/time.png?itok=Jf0vzMTb)
It can take time to communicate well with a mental health worker.
![Worried person](/sites/default/files/styles/easy_read/public/media-image/worry.png?itok=M9OMq-lN)
You may not feel like you can communicate with your mental health worker if
- You do not feel comfortable when you are with them
![Upset person on the phone](/sites/default/files/styles/easy_read/public/media-image/Upset%20person%20on%20the%20phone.png?itok=_pJI5ovO)
- You do not like them
![Person does not know](/sites/default/files/styles/easy_read/public/media-image/knowledge%20crossed.png?itok=OkPcFqPj)
- You do not think your mental health worker knows enough to help you
![No](/sites/default/files/styles/easy_read/public/media-image/No%204%20%281%29.png?itok=DokhkNRy)
If you cannot communicate with your mental health worker it is OK to let them know.
If you cannot find a way to work together you can decide not to see them again.
![Like](/sites/default/files/styles/easy_read/public/media-image/Like%20Emoji%20.png?itok=wXzOCon8)
It is OK to find another mental health worker.
![Person in an office](/sites/default/files/styles/easy_read/public/media-image/Office%20Work.png?itok=iy0796IC)
To find another mental health worker
- Ask someone you trust to help you
![Talking to someone you trust](/sites/default/files/styles/easy_read/public/media-image/Social%20work.png?itok=FeHvPhZw)
There are many people you might trust.
For more information about who you might trust go to https://www.idmhconnect.health/
someone-trust
![Person confused](/sites/default/files/styles/easy_read/public/media-image/Confused.png?itok=CPZyT0J2)
Some mental health workers can be hard to understand.
A mental health worker might use big words.
They might talk about things you do not understand.
![Two people communicating](/sites/default/files/styles/easy_read/public/media-image/Communication%201.png?itok=1OkRDQ8m)
It is important that you understand what your mental health worker is telling you.
If you do not understand what the mental health worker is saying let them know.
![Health worker giving information](/sites/default/files/styles/easy_read/public/media-image/Give%20information.png?itok=e5-rIB0m)
You can tell your mental health worker how you want information given to you.
![Mental health words](/sites/default/files/styles/easy_read/public/media-image/word-cloud%20%281%29.png?itok=HBMR44Tp)
You can ask them to write the information down.
![Pictures on a document](/sites/default/files/styles/easy_read/public/media-image/pictures%20on%20document%20.png?itok=J0uP20tF)
You might also tell your mental health worker that you understand better using pictures.
![Person reading](/sites/default/files/styles/easy_read/public/media-image/journal.png?itok=lbjUPP_I)
You can ask for the information in simple words.
![A person complaining to someone else](/sites/default/files/styles/easy_read/public/media-image/complaint%20.png?itok=-sBE4_x3)
You can make a complaint if you have a problem with your mental health worker or service.
A complaint is when you let someone know you are not happy with someone.
![No information](/sites/default/files/styles/easy_read/public/media-image/not%20shareing%20information%20.png?itok=WW4_Rt_z)
All complaints are confidential.
Confidentiality means that information about you must not be shared with others unless you say that it is OK to share.
![Working together](/sites/default/files/styles/easy_read/public/media-image/multidisciplinary.png?itok=AeQOJ2yv)
Anything you make a complaint about will be kept confidential unless there is a good reason to share information such as
- You say it is OK
- You or other people are in danger
- The law says they must
![No money](/sites/default/files/styles/easy_read/public/media-image/No%20money.jpg?itok=FzikaBY2)
It does not cost anything to make a complaint.
![Like](/sites/default/files/styles/easy_read/public/media-image/Like%20Emoji%20.png?itok=wXzOCon8)
You will not get in trouble for making a complaint.
![Asking for help](/sites/default/files/styles/easy_read/public/media-image/help%20.png?itok=-4RmREYt)
You might make a complaint because you do not feel you are getting the right help.
![Two people talking and ignoring someone else](/sites/default/files/styles/easy_read/public/media-image/left%20over%20excluded%20.png?itok=f31GmV62)
You might also make a complaint because you are worried about the way the mental health workers treat you.
![Mental health worker talking with person](/sites/default/files/styles/easy_read/public/media-image/Mental%20health%20worker.png?itok=YYocu3e4)
If it feels OK communicate with your mental health worker first.
![No](/sites/default/files/styles/easy_read/public/media-image/No%204%20%281%29.png?itok=DokhkNRy)
It is OK if you do not want to communicate with your mental health worker.
![Two people arguing](/sites/default/files/styles/easy_read/public/media-image/complain.png?itok=cuDB9clv)
You can complain to your mental health workers boss.
![Sad person](/sites/default/files/styles/easy_read/public/media-image/Sad%20.png?itok=tLbeWE7w)
If you are not happy with what they say you can make a complaint to other people.
![Hospital](/sites/default/files/styles/easy_read/public/media-image/Hospital.jpg?itok=ZhIBvDkV)
If it is a NSW Health hospital mental health service you can
- Complain to the hospital
![Talk to manager](/sites/default/files/styles/easy_read/public/media-image/Talk%20to%20manager.png?itok=KIiaF2Ck)
- Contact the hospital complaints officer
The hospital complaints officer is a person who helps you to make a complaint.
![Help to fill in form](/sites/default/files/styles/easy_read/public/media-image/fill%20in%20form%20together.png?itok=IiRdpFGq)
- Make a complaint with the Health Care Complaints Commission.
The Health Care Complaints Commission is a government service that looks into complaints people make about their health care.
![A person complaining to someone else](/sites/default/files/styles/easy_read/public/media-image/complaint%20.png?itok=-sBE4_x3)
If you are not happy about a private mental health worker you can
- Let the boss of the service know
- Make a complaint with the Health Care Complaints Commission
![Supporting someone to fill in a form](/sites/default/files/styles/easy_read/public/media-image/social%20worker.png?itok=unFPlZwV)
You need to make a complaint to the Health Care Complaints Commission in writing.
If you need support to write a complaint you can ask someone you trust.
![Talking on the phone with a professional](/sites/default/files/styles/easy_read/public/media-image/support%20line%20.png?itok=db9i5PfR)
You can also ask the Health Care Complaints Commission for help.
To contact the Health Care Complaints Commission you can
- Call 1800 043 159
![Person using a computer](/sites/default/files/styles/easy_read/public/media-image/Computer%202.png?itok=2cfHZn25)
![Letter](/sites/default/files/styles/easy_read/public/media-image/send%20.png?itok=cRnR7vGd)
- Send a letter to
Health Care Complaints Commission
Locked Mail Bag 18
STRAWBERRY HILLS NSW 2012
![Email](/sites/default/files/styles/easy_read/public/media-image/email%20.png?itok=p7DyHYce)
- Email [email protected]
![Person using the internet](/sites/default/files/styles/easy_read/public/media-image/Claim%20Online.png?itok=nNIw0kYt)
For more information about the Health Care Complaints Commission go to https://www.hccc.nsw.gov.au/
![Easy Read sheet](/sites/default/files/styles/easy_read/public/media-image/Easy%20Read%20Info%201.png?itok=K4Db007e)
To find out more about making complaints go to https://www.3dn.unsw.edu.au/
sites/default/files/documents/
3DN_Complaints_MentalHealth_ERv1.pdf
![Screen capture of the Wordlist on the Intellectual Disability Mental Health Connect website.](/sites/default/files/styles/easy_read/public/media-image/Wordlist.png?itok=nAL2D_c3)
There are some tricky words on this Easy Read page.
For more information about these words go to